Koodo Community



Long Distance Calling Fees

I have the $25, 200 min plan from before. This month I got a call from a Florida number who knew my name. I called back multiple times thinking it was a WhatsApp number or something and got no "Long distance changes may apply" message. The number picked up but wasn't talking. It added up to about 15 minutes and I got charges $18 more than usual. Any way Koodo would waive this given the situation?

2 replies

Userlevel 7
You will have to call Koodo at *611 from your Koodo phone and speak with a rep. This community isn't for billing issues/account inquiries but more general questions.
Userlevel 7
Badge +4
Just a note. Koodo's plans doesn't includes international calls. so if you call outside of Canada there will be long distance charges.