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  • 18 May 2018
  • 5 replies
  • 1724 views
B
I have been given instructions as to how to reset my phone with a new SIM card in another country. The phone doesn't respond the way it shows in my instructions. I have an IMEI #. Nothing seems to work. Can you help?

5 replies

G
Userlevel 7
Badge +4
What do you mean reset your phone? As in a factory reset?
B
No.  It's more like getting my phone to use a new SIM card that I've purchased from another provider in another country

Mats
Badge +4
No.  It's more like getting my phone to use a new SIM card that I've purchased from another ...Can you provide the instructions you received and at what point the phone isn't responding as the instructions say it should?
G
Userlevel 7
Badge +4
Oh so you need to unlock your phone? Did you get the unlock code yet from Koodo?
D
Userlevel 7
Badge +4
Oh so you need to unlock your phone? Did you get the unlock code yet from Koodo? When you enter your new sim into your phone, does it ask for an unlock code?
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