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Lg g5 won't turn on


Just ordered a brand new lg g 5 got in the mail two days ago . It turned on fine the first day so I let the battery die so I could charge it fully now after it was 100% it won't turn on it keeps going back to a Android start up page

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Userlevel 7
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What is the "Android start up page" you are talking about? Could we have an example of what you are seeing?
Userlevel 7
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Hi Summer, Have you tried taking the battery out for a minute then replacing it and try turning it on again.?

Userlevel 7
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So it stops at 59% and won't load any further? If so how long did you wait for this to load?
i paid off my 1200$ phone bill and now have 172$ credit can i have my 3 phones reactivated?

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Yup tried taking the battery out and holding the power button for 30 seconds
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sea Lopez wrote:

Yup tried taking the battery out and holding the power button for 30 seconds

Try starting it in safe mode, if that doesnt work you can try giving it a factory reset. If that again doesnt work or you would prefer this you have 15 days to return your phone.
sea Lopez wrote:

Yup tried taking the battery out and holding the power button for 30 seconds

It loads the full way the boot loops
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Also, there is no need to let the battery die before charging it. Recent battery technology has overcome that need.
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David wrote:

Also, there is no need to let the battery die before charging it. Recent battery technology has o...

In fact, letting it deeply discharge is not only not necessary, but not recommended.
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David wrote:

Also, there is no need to let the battery die before charging it. Recent battery technology has o...

You ideally do not let it go below 20% and above 80 , but not below 20 is fine enough.
If I take the Sim card out I can gain access to my phone but when I put it in it has this problem again
Userlevel 7
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sea Lopez wrote:

If I take the Sim card out I can gain access to my phone but when I put it in it has this problem...

Hmmmm.... Maybe a bad SIM card causes a boot failure. Can you test with another SIM? Doesn't even have to be a Koodo SIM, though that would be better.
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Have you tried all the steps from here: http://thedroidguy.com/2016/09/fix-lg-g5-wont-turn-troubleshooting-guide-1060702

Some might help...
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Seems you're not alone.

https://community.koodomobile.com/koodo/topics/lg-g5-stuck-in-bootloop-after-android-7-update

Your best option would be to send the phone back and either get a new G5, a different brand of phone or a full refund. I don't think any of the troubleshooting methods will work according to the reports I've read. Looks more like a hardware issue.

http://www.androidauthority.com/lg-bootloop-whats-going-on-735474/

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