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LG G5 not available to loyal customer?


hello - i was considering updgrading my phone to a LG G5 - it is available on the webiste for new customers, but when I log in - it is not an option for me to purchse?!? It was available two days ago - why is this not an option anymore?

19 replies

Userlevel 7
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I just checked it. And I could add the LG G5 on any of my line.
It could be system glitch. Try clearing browsing history and try again.
Phones should be available for everyone 🙂
thnx.  will try again.

Tried your suggesstions - still not an option after I log in?

Userlevel 7
Badge +4
ns wrote:

Tried your suggesstions - still not an option after I log in?

Do you see any other phones?  You can't see LG G5?

How about go to Koodo website first and pick LG G5 and add it to Cart. It will ask you if you are a new or already customer.
ns wrote:

Tried your suggesstions - still not an option after I log in?

Tried that as well - it's in my cart, then when I log in, the cart is empty and now the phone is not an option.

yes, other phones are there.
Userlevel 7
Badge +4
ns wrote:

Tried your suggesstions - still not an option after I log in?

Hmmm. It's odd... Can you try with different browser? 
ns wrote:

Tried your suggesstions - still not an option after I log in?

did that as well

Userlevel 7
Badge +4
ns wrote:

Tried your suggesstions - still not an option after I log in?

I'll flag this. 
Userlevel 7
Badge +4
ns wrote:

Tried your suggesstions - still not an option after I log in?

What browser are you using ns? Can you take a screenshot of what you see? I see this using Chrome:

 
Userlevel 7
ns wrote:

Tried your suggesstions - still not an option after I log in?

I was also able to add it and get to the checkout though I didn't buy it. Sorry koodo.
ns wrote:

Tried your suggesstions - still not an option after I log in?

hi - I could take a screenshot, but it would be many screens, as you would see the list of phones offered...but not the LG G5....
I tried using Chrome, internet explorer and Microsoft edge
Userlevel 7
Badge +4
ns wrote:

Tried your suggesstions - still not an option after I log in?

Just a screen shot of the 3rd row like the one above I did. Is that possible? Want to see what phone sits in place of the LG G5 for you.
ns wrote:

Tried your suggesstions - still not an option after I log in?


ns wrote:

Tried your suggesstions - still not an option after I log in?


ns wrote:

Tried your suggesstions - still not an option after I log in?

the second one is filtered with Android only
Userlevel 7
Badge +4
ns wrote:

Tried your suggesstions - still not an option after I log in?

Hmmmmm...we tried and tried and could replicate the issue. Have you tried to do the same through your phone's browser? Just wonder if that would yield the same results or not.
ns wrote:

Tried your suggesstions - still not an option after I log in?

OK...Will try that
Userlevel 7
Badge +4
ns wrote:

Tried your suggesstions - still not an option after I log in?

It's all fixed now ns and customers reported back that it now works for them Thanks for your patience!
ns wrote:

Tried your suggesstions - still not an option after I log in?

I think you were on the wrong page for LG G5.  LG G5 would be on "Online Only" page.

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