Koodo Community



Iam just curious about my LG G5 phone, I have some doubts that it is not really new. My question is can koodo resell the returned phones that people don't satisfied with directly to other customer or there are some rules. Thank you

2 replies

Userlevel 7
They can and do but yes there are rules. They can't be sold as new, the phone and packaging would be clearly labeled that the device is certified pre owned, and In self serve the device would show as pre owned. The cost would be less for a pre owned device.

What makes you think it's not new?
Userlevel 7
Badge +4
The box would have to have a "Certified Pre-owned" sticker on it. "Opened" boxes go through full certification before they can be put on the market at a discounted rate.