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Lg g4 Cant receive messages


My lg g4 randomly doesn't receive any calls or texts. It isn't until it's rebooted that we realize this. Any ideas. We both have a lg g4 and all the settings are the same. Please if anyone has had the same issue please help us resolve this.

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You have two G4's are they both not working? If it's just one try removing and reseating the SIM Card. Also make sure you are running the newest version of Android available for your device.
Only one of g4 isn't working we've factory reset and removed the SIM. Thank you for your suggestion!
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amy bellefeuille wrote:

Only one of g4 isn't working we've factory reset and removed the SIM. Thank you for your suggestion!

Have you made sure it's running the most recent version of Android by going to settings - about device and check for update? Also try switching the SIM cards and seeing if it's possibly a SIM Card issue.
I did check it. The phones are almost brand new. So the most recent software is installed. Thanks for your help!
I'm having the exact same issue, the wife and I switched in November and he g4 works perfect but mine randomly won't send or receive messages or calls until it's restarted and sometimes has to be restarted several times, all software is up to date, tried replacing the sim and still having the same issue
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Alexander Mackinnon wrote:

I'm having the exact same issue, the wife and I switched in November and he g4 works perfect but ...

Then it could be a SIM tray if SIM replacing didn't solve your issue...
You can bring it to a Koodo store and ask them if they can send it repair under warranty. I'm not sure it's considered as physical damage.
Alexander Mackinnon wrote:

I'm having the exact same issue, the wife and I switched in November and he g4 works perfect but ...

Ok thanks

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