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LG G3 - Not receiving email / "connection is offline" message.


I have a an LG G3. For some reason, I stopped receiving email (outlook and google accounts) 2 days ago. I had turned off data because I was close to my limit, but still had access to wi-fi. I have since turned data back on - and still have access to wifi - but no updates. I know I have had emails because I see them on my laptop. When I go into email, there is a message at the bottom that "connection is offline". I don't know what this means or what to do about it. Suggestions please. Thanks

8 replies

Userlevel 7
Have you restarted the device? That should probably fix it.
Mathieu wrote:

Have you restarted the device? That should probably fix it.

It did! Thank you! (ps why did it happen in the first place?)
Userlevel 7
Mathieu wrote:

Have you restarted the device? That should probably fix it.

Software glitches. It happens every now and then
Mathieu wrote:

Have you restarted the device? That should probably fix it.

ok. Thanks again!
Userlevel 7
Mathieu wrote:

Have you restarted the device? That should probably fix it.

No problem! Habe a great day
Userlevel 1
Mathieu wrote:

Have you restarted the device? That should probably fix it.

Matheiu, would there be a patch coming Thank you
Userlevel 7
Mathieu wrote:

Have you restarted the device? That should probably fix it.

a patch for what?
Userlevel 7
Badge +4
Mathieu wrote:

Have you restarted the device? That should probably fix it.

Go ahead and go to your notification rack up top. where the Wifi/data/and location tabs are and click "SYNC" off and on again., make sure its highlighted and turned back on. This seems to fix it when it happens to my LG G3

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