Koodo Community

Let customers use their positive tab balance for anything they want


my husband has the samsung galaxy III which apparently is prone to battery life issues. he likes this phone and doesnt want to upgrade or change phones right now and has a positive tab ov over $100. He was told he can not use the money from his tab to put towards a new battery he has to purchase a new battery himself even though he has all this extra on his tab. i think koodo should allow cystomers to use their tab balance for ANYTHING including any replacement items needed or even to put towards paying a monthly bill if they so choose!

3 replies

Userlevel 6
While koodo is considering this, he could get a phone for you for Christmas with his positive tab .:-) or just get a previously enjoyed and sell it kijiji and use the money towards a battery. By the way, I believe a new battery would only be about $10. http://www.amazon.ca/Samsung-Replacement-T-Mobile-Discontinued-Manufacturer/dp/B0089VO7OM
If we can't use. Our. Tab to get. What I want. So it is koodo cheating with the customer.
Userlevel 7
Badge +4
Abdul Halim Popal wrote:

If we can't use. Our. Tab to get. What I want. So it is koodo cheating with the customer.

Koodo isn't cheating anyone. It was stated that the tab could be used for handset upgrades only - nothing else.

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