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Leaving the country. When is the best time to cancel my account


I want to cancel my koodo account soon because I am leaving the country. I have a negative tab balance that will be added to my next and final bill. Will I still get service until my next billing period or will it stop immediately? I want to get cancelling my account out of the way but don't want to be without service for too long.
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Best answer by Mathieu 24 October 2015, 13:33

Hi Jonathan,

Typically service will be cancelled once you call them to cancel it, however if you tell them you want the service to continue until the end of your billing cycle, I believe they can set that up for you. For either option tho, you will need to contact Koodo by dialling *611 from your mobile device.

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Userlevel 7
Hi Jonathan,

Typically service will be cancelled once you call them to cancel it, however if you tell them you want the service to continue until the end of your billing cycle, I believe they can set that up for you. For either option tho, you will need to contact Koodo by dialling *611 from your mobile device.

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