I had signed up for a postpaid cell phone number with Koodo for $95 a month. Upon signing, I explained that while my home is in Canada, I work abroad and need this number active for when I visit, even though it will only be in use for 30 days a year. I specified that I needed an online method of payment via credit card so that I can make payments while abroad.
1. I was not given an account number, so while trying to make the payment online it obviously failed.
2. I called Koodo from Dubai on a long distance call waiting for 15 mins for someone to take my call, with an 8 hour time difference, only to have the automated system disconnect the call without the option of leaving a message. I tried this method twice.
3. I never received a single email notifying me of bills for me to even get an account number
4. no attempt was made from Koodo to contact me regarding payment and all the effort was done by me. Without notifying me, without warning, not a single letter in the mail (my family receives my mail), my account was sent to collections. This is not justified nor is it legal! Koodo needs to acknowledge customers' rights, and respect that as a teleco, they owe their customers proper forms of support. Truly appalling and disappointing to see that this is allowed, Rogers would never do that and they are definitely worth the higher rates (not much higher than Koodo in my opinion!!). It's also rather humorous that a complaint option is not given when starting a thread.