Ive been a long time Kood customer and as of lately have been getting more and more upset with them. I purchased a new LG G3 with them, and off the get go the phones call quality has been terrible. I have the extended warranty which the girl said its amazing and as long as you dont have water damage or cracked screen, they will replace the phone, no questions asked..
everything but..ive gone to the koodo booth several times, and they haven't been able to help. I called koodo 5 times, and the guy said to take out the sim card and battery, and update the software and it should be fixed, to try it out for a week and he would call back...its not fixed, he didnt call back. So i called yet again and get a warranty guy saying why have i waited 3 months since the problem started to get the phone replaced. And i told him thats how long its taken me to get all this crap sorted out with koodo to finally be eligible FOR a new one. He claimed it seems fishy and i have to call back in 24 hours to give his managers time to see if ill be entitled to a new phone.
Looking online, G3's have been notorious for having bad call quality as it was a bad batch of phones sent out. Yet this guy won't do anything about it. Thanks for nothing Koodo extended warranty.. Has anyone had the same issue and actually been sent a new phone??