Koodo's extended warranty with eSecuritel SUCKS. For some unwarranted reason, they "randomly" selected my name upon trying to make a claim when my phone was damaged, to require extra information from me supposedly to help me avoid identity theft. This "random" selection now requires a MAJOR inconvenient step from me. I must download a specific form, have it printed, scan it, take a photo of a piece of photo identification, attach it , fax it back to them...all before they will even begin to process my claim. I happen to live in a rural area, do not have a printer, scanner OR fax machine. There is no way out of this requirement. I am so angry I could chew nails! This a a significant inconvenience for me and for no good reason. As soon as I possibly can, I will be done with Koodo. This is not the first time they or those they have chosen to connect themselves with have cost me either time or money and I am DONE!!!!!