I returned my s7edge using the shipping label and return instruction provided by koodo. Koodo return instruction clearly mentioned to return the parcel using purolator so I dropped off the parcel at Staples (Courtenay, BC) on 27 th march which is purolator designated drop off . Before dropping off i took pictures of return label and i noticed the label said Canadapost instead purolator but since canadapost owns purolator I thought they may have some sort of an arrangement. However till this day my package is untraceable and neither purolator nor canadapost know the whereabouts of it . Spoke to a manager at purolator who sinply told me that she cant do much as the parcel never got scanned and hence they cant trace it and i should work out with canadapost to sort out this issue but canadapost refuses to even open a ticket since they never picked that parcel. I have also shot a mail explaining my situation to your webstore and even tried calling them today but they never picked up. Its a frustrating experience to ensure my return reaches to koodo back especially when they goofed up giving wrong info. I am attaching pictures of my return shipping label and koodo instructions for more clarity Please help.