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why does my koodos prepaid phone always ask me to join the koodos network repeatly?

7 replies

Userlevel 7
What phone do you have?
A Moto E.
Userlevel 7
Badge +4
Im not 100% sure why this is happening. but you could try calling customer support to see if they can refresh the connection that your phone has to the network. That may or may not help. Just an idea
Userlevel 7
Goto settings...more...mobile networks...network selection....choose manual....allow the device to scan. You'll be presented with a list of networks Choose koodo or telus See if that helps
Thanks, I'll see what happens.
Userlevel 4
Hi Shawn! Are you able to connect to the network? Keep us updated :) 
Well the phone seems to work fine anyways but it still asks me to connect all the time. I have just been ignoring it.

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