Koodo Community

Community

Koodo charged multiple times to my credit card for the same month


Hi, Koodo charged multiple times to my credit card for the same amount for the month of November 2017. Can anyone help me to fix this? Thank.

3 replies

Userlevel 7
Badge +4
Hmmm...we only received one payment on the Dec 19th for the amount that was on your last bill. Where do yo see a double charge Haobo? Do you have a screenshot to share? 
Bernard wrote:

Hmmm...we only received one payment on the Dec 19th for the amount that was on your last bill. Wh...

Hi Bernard, thanks for your reply. The attached screenshot shows the transactions on my credit card.


Bernard wrote:

Hmmm...we only received one payment on the Dec 19th for the amount that was on your last bill. Wh...

Here is another one with more details.


Reply