Koodo Community

Community

Koodo #1, 2 years in a row


Userlevel 1
Koodo does it again. http://www.jdpower.com/content/press-release/I4cvCFq/2013-canadian-wireless-total-ownership-experience-study.htm

9 replies

Userlevel 4
Since 2008, Koodo has won 4 times now, I think 🙂
Userlevel 2
LoL On a 1000 point scale, the gap between first and last was 61 points. That's a difference of 6.1%. This is obviosuly good for Koodo, but I think the real takeaway from this is that their is certainly a relative degree of parity between all the carriers mentioned. Also, what exactly defines a "stand alone" carrier? It's interesting how every one of the carriers listed runs off someone elses' network (or is owned by someone else), with the exception of Wind and Mobilicity. If you're going to lump koodo/virgin/fido in as 'stand alone', why aren't bell/telus/rogers also included? It's all a very odd rating and grouping system....
Userlevel 6
mattjs wrote:

LoL On a 1000 point scale, the gap between first and last was 61 points. That's a difference ...

Lol.....your glass is always half empty Matt. 🙂 You could say the same applies to banks (TD won that one for or so 5 years in a row now) or cars (Toyota is the reigning champ)....the spread using your approach is relatively minor. But so is between Hussain Bolt and the second placed guy on the 100 m run. They both run about the same speed. Based on the jd press release 'stand alone' are smaller carriers without "full service" .
Userlevel 2
mattjs wrote:

LoL On a 1000 point scale, the gap between first and last was 61 points. That's a difference ...

I just try to look at the information presented and draw my own conclusions. It's not really "my approach", it's my analysis of their approach, they're the ones providing the information afterall. If their was a big difference between first and last, then it would show a discernible difference between the parties involved, but a 6.1% differential is, as you said, about the same, which is what my initial point was. I do find it interesting through, this notion that all of these carries aren't "full service". While I agree that Koodo certainly isn't, and you could easily argue the same for Wind, Mobilicity, or PC mobile, I think it's a bit of a stretch to throw Virgin & Fido into the equation. Both of them offer a boat load of features that you can't get with Koodo, such as visual voicemail, international travel packs, Virgin offers Mobile TV, even carrier billing for application purchases. How much more 'full service' can they really get?
Userlevel 6
mattjs wrote:

LoL On a 1000 point scale, the gap between first and last was 61 points. That's a difference ...

I think that one is a pure money grab by jd. I used to work in Financials and know that in order to use jd's results one has to pay a pretty penny. The more categories they create the greater the opportunity for them. With the current structure 2 companies pay vs. one.
Userlevel 2
mattjs wrote:

LoL On a 1000 point scale, the gap between first and last was 61 points. That's a difference ...

I think you're probably right.
Userlevel 5
That's awesome! Way to go Koodo!
Userlevel 7
Badge +4
Was there any doubt
Userlevel 2
Without everyone of our customers speaking up and helping us improve, this wouldn't be possible. We're #1 because of you guys so give yourselves a pat on the back as well 🙂.

Reply