I was sent a referral code by my father on July 31st. As I didn't know when I was going to pick up a new phone I waited on reading the email. On August 12th I happened to have an opportunity to visit the Koodo Kiosk in Brockville, ON. The gentleman there was kind, and helped me pick out the phone I wanted, and get me signed up for a plan. During the transaction though, I mentioned the referral code and he told me not to worry, that I could apply it when I got home. I did have access to it on my current device and would have been able to sign up then and there before completing my phone purchase and data transfer, however he assured me that it wasn't necessary at that time.
I went home and remembered about the email three days later. I submitted the referral request on August 15th. I was worried when I read the email as it did say that I would have had to submit it before signing up but hey, the kiosk guy knew what he was talking about, right?
It turns out he didn't. My referral claim was refused. When I asked why, I was told it had to be done within 30 days of activating my phone. It WAS within 30 days in my opinion so I asked for clarification, and was told the proper order to submit it. Fine.
So I'd like to submit a complaint about this kiosk for misleading me during my phone activation and causing me to miss out on a $50 credit. I asked the Refer a Friend Team who to complain to, and received no response. I asked on Facebook and Twitter and received no response. I emailed the Refer a Friend team again today to ask who I should complain to, and instead of forwarding me, providing contact information, or otherwise helping me or answering my question, they copy/pasted their last response. I asked again (I'm a glutton for punishment and surely the customer service folks couldn't be so obtuse?) but have yet to receive a response.
WHO DO I COMPLAIN TO? It seems like no one I've spoken to so far cares that a Koodo employee is giving out incorrect information that is costing me and my family a total of $100 incredit. Yes, I processed the referral late, at the advice of a Koodo employee. Fine, I didn't read the fine print, and because of that I must suffer. But it doesn't seem like anyone I've attempted to communicate with at Koodo really cares. I was wrong to listen to a Koodo employee, so I'm not allowed to complain?