I've been trying to take off an add-on on my account for over a month and just keep getting a pop up saying "an error has occurred. please refresh the page or try again later". When I look for other options it tells me if I call in to Koodo it'll be a fee of $10 to have them remove it for me. Like is this Koodo trying to make a little extra money or something like why won't it let me change anything to do with my service? I'm tired of paying for something I'm not using and I don't want to have to pay to have it removed when I should be able to remove it on my own.