I have just bought my new phone Huawei P20 Pro from Koodo, i have a problem with my Microphone
If i call someone or receive a call they can't hear me well.
I have tried this but the problem persist
- Hold down the Power button and tap Restart. This seems to work at least temporarily for most people. It’s possible that the problem is being caused by using Private Space, using the USB-C headphone adapter, or by using Bluetooth for audio, so you may want to restart after any of those activities.
- If you have any apps that use the microphone, then consider removing microphone permission or uninstalling them to see if that resolves the issue. You can check via Settings > Apps & notifications > Permissions.
- Hopefully, this is just a software bug and will be fixed with an update. Check in Settings > System > System update > Check for updates and see if there is a software update available. You may also want to open Play Store, tap the hamburger icon (three horizontal lines) at the top left and tap My apps & games > Update all.
Best answer by Mats
Read this link for warranty and repair options. It will tell you what you have to do depending on when, where and how you bought the phone.