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INTERNATIONAL SMS NOT RECEIVED


Hi I'm new customer on koodo and I have a issue. My plan (15$) normally allow me to send sms anywhere in canada including international msg. But, 4 days after, I traveled to Sept-îles and I sent international sms but they never received. So, do someone know why it happens or there are some explanations ? Thank for your help

13 replies

Userlevel 7
What country did you send it to? There could be many reasons an international text didn't go.
Ivory coast / Cote d'ivoire. I already sent sms am they received. This problem stars today
Since this morning all my sms have been not received
Userlevel 7
Bazo Sanogo wrote:

Since this morning all my sms have been not received

Have you tried restarting your phone? Can you get your friend to try and text you? Could be their network.
Bazo Sanogo wrote:

Since this morning all my sms have been not received

I already restarted my phone. It's not my friend network because he just texted my on my other phone that I used on roaming in canada.
Bazo Sanogo wrote:

Since this morning all my sms have been not received

The question I asked to myself is, is it really true that this plan includes unlimited international sms?
Userlevel 7
Bazo Sanogo wrote:

Since this morning all my sms have been not received

If it says so in print then it's true. Ask your friend to text your Canadian number just so we can be sure it's on your end.
Bazo Sanogo wrote:

Since this morning all my sms have been not received

Ok thanks I'll check and feedback you.
Bazo Sanogo wrote:

Since this morning all my sms have been not received

I just try something. I sent sms to my friend on telus and he does'nt receive. He's just near me. So now, I catch nothing. I'll wait for 1 or 2 hours and we'll see.
Userlevel 7
Bazo Sanogo wrote:

Since this morning all my sms have been not received

Is your plan all paid up?
Bazo Sanogo wrote:

Since this morning all my sms have been not received

Yes. Yay , I finally found the problem. It was the app that to send sms. Thank you for your help.
Userlevel 7
Bazo Sanogo wrote:

Since this morning all my sms have been not received

What did you do to fix? That way if someone else has this problem, your solution may help them.
Bazo Sanogo wrote:

Since this morning all my sms have been not received

I just switch to the default sms app and all work and after I try with the app an not work.

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