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International outgoing call issues!!!


Hi there. I just switched from rogers to koodo. Everything so far is great however, I tried calling my mom in Germany and I wasn't able to??? What do I do about this? That definitely is a huge deal breaker for me. Usually she calls me because she has unlimited calling to Canada, but sometimes I need to call her just to tell her to call me back. And if that doesn't work, than this is a big issue for me. Please advise.

2 replies

Userlevel 7
Badge +4
Lilli, just reset your account from our end. What I would advise though is that you get our international long distance feature to get access to discounted rates. It's only $3 a month but will save you quite a bit. You can add it online once logged into your account.
Userlevel 7
Bernard wrote:

Lilli, just reset your account from our end. What I would advise though is that you get our inter...

Or.... If she has free calls to canada...you could send her a text asking her to call you. International texting is included with your Koodo plan #imcheap

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