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Instead of a picture text, my phone gives me a link to a non-responsive web page for more MMS info.


So I got a new phone - samsung Ace II. With the same plan as before. Which includes picture texts. However, when I try to send or receive a picture text, it tells me to go to koodomobile.com/bb for info on MMS. Except that page doesn't exsist apparently. How come pics worked on my old piece of shit phone? Any ideas how to make it work on this new one?

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Userlevel 7
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Congrats on your new phone 😃 Can you confirm that your MMS settings are correct as posted here, Emilie? http://koodomobile.com/en/ab/non-koodo-phone-data-setup.shtml Do you have data on your plan?
Userlevel 7
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You will receive that message if you receive a picture message while data is disabled on your account. HSPA phones require an active data connection to send or receive pictures. This is the way the network is designed and has nothing to do with koodo. Older CDMA phones handled pictures differently and did not require an active data connection for picture messaging.
Timo Tuokkola wrote:

You will receive that message if you receive a picture message while data is disabled on your acc...

Thanks for the explanation - any ideas on a solution?
Userlevel 1
Timo Tuokkola wrote:

You will receive that message if you receive a picture message while data is disabled on your acc...

On your post you said that you should go to "koodomobile.com/bb", which is a dead link, for me bb refers to Blackberry, did you have BB plan?
Userlevel 7
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Timo Tuokkola wrote:

You will receive that message if you receive a picture message while data is disabled on your acc...

You will get that link on any phone that receives a picture message with data blocked, not just bb, regardless of what the link seems to indicate.
Userlevel 1
Timo Tuokkola wrote:

You will receive that message if you receive a picture message while data is disabled on your acc...

thank you Timo Good to know!
Timo Tuokkola wrote:

You will receive that message if you receive a picture message while data is disabled on your acc...

I had the old Blackberry 9230 phone...how do I get pictures with my text on it...I pay for both text and pictures...I can't get pictures from my friends...just shows a download box and I click on it and nothing happens!
Timo Tuokkola wrote:

You will receive that message if you receive a picture message while data is disabled on your acc...

I was getting pics on the monthly plan but with my prepaid I get no pictures!
I don't have data. My MMS settings are set up as described above - I did read someone else's instructions on how to get around the dilemma described by Timo, and I created to new APN which should allow me to stll use picture messaging. But no dice. This is balls. I have a computer. I just wanted a phone to text with. And send the odd picture.
At this point you have to check if the data is not blocked on the koodo side. Login to your self serve account and check if there is a Block data add on.If so then just remove it .If you cannot get access to Self serve then call *611 from your mobile or 1-866-995-6636 from a landline

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