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In May I purchased a 3 day Talk and Text package.


This was for a 3 day get away to Silver Reef Casino near Bellingham Wa. I made 2 calls from there to 2 different US numbers and the bill shows they were routed through Victoria BC and I was charged accordingly. If your system chooses to route my calls through Victoria instead of direct that is your problem and your costs not mine!

Either rectify and reimburse me or try to explain to us the Customer why we should use your add-on Packages at all!

This is my third attempt at resolving this issue!

9 replies

Userlevel 7
Because of your proximity to the border your phone wasn't actually roaming at that time and that's why the charges occurred. That being said you weren't physically located in Canada when this happened either and you should call Koodo or use the contact us link (choose social media) to contact Koodo and discuss your bill. We're mostly customers like yourself and don't have access to your account. Good luck and let us know how it goes.
Chad Burr wrote:

Because of your proximity to the border your phone wasn't actually roaming at that time and that'...

Thx Chad. Now how do you contact Koodo directly and at what number?
Userlevel 7
Chad Burr wrote:

Because of your proximity to the border your phone wasn't actually roaming at that time and that'...

Here is the email link. Be sure to choose social media. https://secure.koodomobile.com/account/appmanager/support/contactus
Chad Burr wrote:

Because of your proximity to the border your phone wasn't actually roaming at that time and that'...

Thx Chad!

And one last question for you...What do you get for your 140,280 Points?
Userlevel 7
Chad Burr wrote:

Because of your proximity to the border your phone wasn't actually roaming at that time and that'...

Notoriety, pride, satisfaction. For now they're worthless, just a performance measurement I guess (not even a good one).
Userlevel 7
Chad Burr wrote:

Because of your proximity to the border your phone wasn't actually roaming at that time and that'...

People who spend a good portion of their time and are heavily invested on the community can easily gain the points like Chad has. You can do it too, Dug!
Userlevel 7
Badge +4
Wouldn't a local call be a lot cheaper than a roaning charge?
Userlevel 7
Dennis wrote:

Wouldn't a local call be a lot cheaper than a roaning charge?

He wasn't roaming so it counted as a long distance call to the States
Userlevel 7
Badge +4
Dennis wrote:

Wouldn't a local call be a lot cheaper than a roaning charge?

Oh! I see. My bad. Just woke up lol

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