I have been a Koodo customer for almost three years. I have a POSTIVE balance on my tab. That is, I don't owe anything, my tab is fully paid off. I recently got a new Android (unlocked blu) phone that I bought outright for cheap on Amazon.
I am NOT interested in upgrading my phone. All I want to do is switch to the new Tab so I can take advantage of the new plans.
When I go to change my plan, I push the button at the bottom of the screen to "get started" with the new tab and I get a popup window saying I can't. It lists three reasons that "may" be the cause, none of which are in any way applicable to me (I'm not a new customer, I've paid my bills, I'm not on a spending limit plan).
So is it completely impossible to change to the new tab without upgrading your phone? Has anyone run into a similar problem and been able to pry some answers out of Koodo employees beyond "You can do that on the website, we can't change plans here"?