Koodo Community

I was charged for data I didn't use. What do I do to get it reversed?

I have the data on my phone blocked so that I wouldn't get charged for any data. All I use is WiFi yet I was still charged for over 100 mb of data. I'm out of the country so I'm barely using my phone anyway. How do I get these charges reversed and make sure it doesn't happen again?

4 replies

Userlevel 7
You can request a Data Block from Koodo, but this will disable picture messages to be received/sent.
I already have a data block which is the weird part. I've had it on there for months
Userlevel 7
Badge +4
That is weird. You will have to call koodo to find out You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Thanks a lot for the help