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I want to change my plan but can't unless I pay my tab...is there any way around this?


I am currently not using my phone for calls, just texting and web browsing using wifi (no data).  I'm paying way too much...i want to change my plan to a cheaper one but Koodo won't let me unless I pay my tab (I can't because it's expensive / I don't want to)...is there any way around this? I feel like I'm being ripped off and trapped in a plan that does not suit my life right now.  very unhappy customer 😢

16 replies

Userlevel 7
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Hello Lisa.

You need to pay your tab in order to get the new plans because they're cheaper then the older ones. Why are they cheaper you may ask? Because there's no more tab nowadays, so Kodood's contributions has been out off, but the plans have lowered. Therefore, this is why you need to pay your tab if you want to switch to Koodo's new plans.
Robert wrote:

Hello Lisa.

You need to pay your tab in order to get the new plans because they're cheaper then ...

Thanks for the reply. You're probably right. I'm still frustrated. Why can't I choose a less expensive plan (that suits my current needs) and continue to pay my tab? They should allow such an option. Ah well, I guess I'm stuck paying for a plan I'm not even using...
Userlevel 7
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Robert wrote:

Hello Lisa.

You need to pay your tab in order to get the new plans because they're cheaper then ...

But you are the one picked your plan when you sign up, right?

If you use only text, you can pay off your tab and switch to the prepaid plan too.
Paying off you Tab all at once might be expensive, but you can calculate and compare how much you will spent in long run(How many month to pay off your tab) on both case:
1) [stay on the plan you have + tab charge(if you are on the Tab M/ L)] X  ??month
2) Pay off your tab + [$15 prepaid base plan X ??mo]
Robert wrote:

Hello Lisa.

You need to pay your tab in order to get the new plans because they're cheaper then ...

Yeah, I did pick my plan . I've been with koodo for a while....my current situation has recently changed and for the past two months I used zero of my 200 available airtime mins. I thought then that changing my plan would make perfect sense...now I see it's not possible. I know that the only way is to do it is to pay the tab, but financially right now I can't. That'd why I don't want to do it and why I want a cheaper plan.
Userlevel 7
Robert wrote:

Hello Lisa.

You need to pay your tab in order to get the new plans because they're cheaper then ...

You can't switch to any of the new plans, however, you can switch to an old plan pre April 19th, 2015. If you go on self-serve and proceed with the change plan option, you will see a list of available plans for you and if there's one cheaper and suits your needs, you are more than welcome to switch to it without having to pay off your tab.
Userlevel 7
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Robert wrote:

Hello Lisa.

You need to pay your tab in order to get the new plans because they're cheaper then ...

The cheapest old plan is $35 now. 
If she has  $35 plan, she can't go lower...

@Lissie
You might have to stuck with your current plan for now. But If your situation has changed recently, it could change in better way in near future. Then you'll have option to pay off tab&switch to new plan or prepaid.
Userlevel 7
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Robert wrote:

Hello Lisa.

You need to pay your tab in order to get the new plans because they're cheaper then ...

Ooo.... prepaid is a great idea if you use your plan infrequently and your best option financially in the long run.  

Obviously there would be some upfront costs to pay off the tab

When did your tab start and how much is in your tab right now Lissie?
Robert wrote:

Hello Lisa.

You need to pay your tab in order to get the new plans because they're cheaper then ...

Thank you@Mayumi and@Ahmad. Really great advice. Unfortunately, Mayumi is correct. The cheapest old plan is what I have right now at $35/mo( + tax and $5 tab, I'm paying $45/mo.) I was hoping to jump on one that was $25 or $30 per mon the (I think the cheaped svalable is 30). I'll have to look into a few things and see what I can do. If I can't make it work, I'll just keep paying for now. Thanks all for your thoughts on this. Really appreciate it!! 😉
Userlevel 7
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If you have a tab I thought you were able to change to one of the older plans?

If you go to self serve, do you see older plans that are different from Koodo's homepage?
Dennis wrote:

If you have a tab I thought you were able to change to one of the older plans?

If you go to self...

Thanks, unfortunately it makes no difference.
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Dennis wrote:

If you have a tab I thought you were able to change to one of the older plans?

If you go to self...

What do you mean it makes no difference?  What plan do you want to get?
Dennis wrote:

If you have a tab I thought you were able to change to one of the older plans?

If you go to self...

Sorry I wasn't specific. The old plans that are available to me are what I'm paying now. I can't get anything better/less expensive.
Userlevel 7
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Dennis wrote:

If you have a tab I thought you were able to change to one of the older plans?

If you go to self...

Yeah, unfortunately, you'll have to pay your tab. But who knows, maybe in the long run it's going to be worth it?
Dennis wrote:

If you have a tab I thought you were able to change to one of the older plans?

If you go to self...

I think you're right@Robert. Either the tab or keep the plan for now until I can pay it off ( smaller lump sum). Then a prepaid plan, right? Is that the best option?
Userlevel 7
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Dennis wrote:

If you have a tab I thought you were able to change to one of the older plans?

If you go to self...

I think that's the best option.

Prepaid is $15 per month for unlimited texting.  Plus you can add boosters for talk and data that dont expire as long as you keep renewing your baseplan.  

So if you dont use your minutes, you wont lose them
Userlevel 7
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I believe the same thing, but I'm sure the newer plans are cheaper then the old ones!

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