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i want to add music to my phone but my computer won't read my phone. is it because of the computer or the phone?


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What phone do you have? And how new is it?

I have samsung grand prime. i had it for two years now. i was able to add music to my phone before and now i can't. is it time to upgrade? and how would i know if my contract is up?
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Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

You should be able to access the phone by connecting it to a computer with a USB cable, and accessing it through File Explorer on your PC.

You may need to drag the Status Bar down to display the Notification panel.
  1. [img]http://eguides.sprint.com/support/eguides/samsunggalaxygrandprime/content/resources/images/screenshot_of_notifications_panel.png[/img]
  • You will see either [b]Connected as a media device or [b]Connected as a camera. The files on your phone can now be accessed via your computer.
  • For most transfers, you will want to use [b]Connected as a media device.
  • To change the option, tap the notification in the Notification panel to open the [b]USB [b]computer c[b]onnection window, and then tap the desired option. 
  1. On your computer, navigate to the detected device (such as through the My Computer menu) and open it.
  2. Select [b]Phone for internal phone storage.
  3. Select a folder (for example, [b]Music for songs and albums) and copy files to it from your computer.
  4. When you are done, disconnect your phone from your computer.
  • The transferred files are now saved to your phone.
Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

I am having trouble figuring that out. I have the samsung grand prime and i don't see those options
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Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

What error do you get on your PC?
What do you see on your phone?

The first step above requires you swipe down from the top of your phone screen to get the notification screen.
Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

Where it's sapose to say [b]Connected as a media device, my phone doesn't show me that. that is the problem i am having with my phone!
Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

That is what my screen is showing me. I don't see Connected as a media device when i pull the notifications down.
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Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

Are you using the cord that came with the phone or are you using a different one? It could be possible that the cord doesn't support data transfer. When you plug the phone into the computer do you get any notifications on the computer?
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Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

Are you using the cord that came with the phone or are you using a different one? It could be possible that the cord doesn't support data transfer. When you plug the phone into the computer do you get any notifications on the computer?
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Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

Tap on the 'Cable Charging' box, and the other options should appear. It will all ow you to switch your USB port from Charging to Media Transfer, and you should be good to go.
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Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

Don't forget to switch it back once you are done.
Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

I used the cord that came with the computer and it did the same thing. I did that and got nothing

Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

That's all i get
Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

And no i get nothing shown on the computer
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Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

You took the most recent screen shot with the phone connected to the computer? The links I spoke of won't show unless connected.

Then all I can suggest is to do a Web Search on the term: "Load Music on Samsung Galaxy Grand  Prime", and see if one of the sites listed in that search can provide more detail.
Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

Yes. That is my phone connected to the computer. I don't know why it isn't working anymore. It used to until this happened
Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

Is there another way i can fix it?
Userlevel 7
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Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

Can you try a different USB port on your computer? Try as many as possible and see if it works? Also try using another USB device and see if that works on your computer.
Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

I did that too and it doesn't work either. I don't know what else to do!
Lisa wrote:

I have samsung grand prime. i had it for two years now. i was able to add music to my phone befor...

I plug a iPod in and the computer reads it but it won't read my phone
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Disconnect your phone and install Samsung Smart Switch on your computer, (link below). The software includes USB drivers specific to your device. After Smart Switch has finished installing, restart your computer. Wait for your computer to finish booting, then reconnect your phone via USB. Windows should now 'see' your phone. If the phone is still undetectable, then I would suspect a faulty USB cable. If you still have the original USB cable that came with your phone, try that instead. The USB port on your computer doesn't appear to be the problem because your computer is able to 'see' your iPod and it shows that your phone is charging when using that port. http://www.samsung.com/ca/support/smartswitch/
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rikkster wrote:

Disconnect your phone and install Samsung Smart Switch on your computer, (link below). The softwa...

@ rikkster: shouldn't the connection of the phone to the computer prompt for the installation of Smart Switch if it is needed?

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rikkster wrote:

Disconnect your phone and install Samsung Smart Switch on your computer, (link below). The softwa...

I believe I saw mention of Smart Switch during initial setup of my S5 Neo. Chose to ignore it. From what I understand, this installs software that allows you to transfer data from an old device to a new Samsung device, wirelessly or via USB cable. The standalone software has to be downloaded/installed manually, or at least that's been my experience.

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