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I've missed the payment due date , but I've paid my bill three days later. Why am I being charged from my last bill and this month bill?


7 replies

Userlevel 6
I think what you're saying is that the bill you paid includes this month and last months? That's because maybe you were carrying an unpaid balance from last month,.
Userlevel 7
Badge +4
Probably because koodo received the payment after this months bill had been generated. If you sign into the self serve website what is the total due at the top of the page?
Total 127.55
Userlevel 7
Badge +4
Dwight Osawabine wrote:

Total 127.55

Hey Dwight - last payment we have from you is from Nov. 28. Your most recent bill issued on Jan. 5 accounts for this past due from Dec. plus charges the current months charges. 
Dwight Osawabine wrote:

Total 127.55

Would you require reference number from my mobile banking to confirm both bills were paid?
Dwight Osawabine wrote:

Total 127.55

How long does it take to receive a payment ?
Userlevel 7
Badge +4
Dwight Osawabine wrote:

Total 127.55

Usually 3 - 5 business days, though sometimes 7.

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