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I tried to switch to koodo today and the staff at Willowbrook mall did not help me


how do I find a decent and helpful representative?

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You came to the right place ! How can we help you ?
Userlevel 7
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How they did not help you? What did they say? Did you try open postpaid or prepaid?
They didn't tell me the first time, that I needed to bring photo ID, and so when I showed up without it, the lady was not helpful at all. Kelly.
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Kelly Laeser wrote:

They didn't tell me the first time, that I needed to bring photo ID, and so when I showed up with...

I'm not sure exactly what more help the rep could have been in that case. If you don't have ID, you can't open an account, end of story, no way around it.
Kelly Laeser wrote:

They didn't tell me the first time, that I needed to bring photo ID, and so when I showed up with...

I had birth certificate, bank cards
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Kelly Laeser wrote:

They didn't tell me the first time, that I needed to bring photo ID, and so when I showed up with...

The needed documents as described in the FAQ on this site are:

[i]To complete a credit check at a Koodo Shop or Retailer, you’ll need to provide your name, date of birth, ONE of the following for credit check assessment:
  • [i]Canadian Driver’s License OR
  • [i]Canadian SIN card or Letter OR
  • [i]Canadian Credit Card,  
[i]Plus any ONE of the following acceptable photo identification:
  • [i]Valid Canadian Driver’s License (a driver’s license can’t be used for both photo ID and a credit check assessment)
  • [i]Valid Passport (Canadian or Foreign)
  • [i]Work Visa
  • [i]Department of Defense ID
  • [i]Permanent Resident Card
  • [i]Native Indian Status Card
  • [i]CNIB Card
  • [i]Valid Provincial/Territorial Photo ID(government issued)
  • [i]Possession and Acquisition License (PAL)  
So, if you had a credit card (not debit card), you were half way there, however, you still need to provide one of the forms of Picture ID, so the staff can confirm that the person presenting the ID is actually YOU.
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Kelly Laeser wrote:

They didn't tell me the first time, that I needed to bring photo ID, and so when I showed up with...

This is to prevent identity theft and fraud.  Imagine if someone opened an account under your name without photo ID

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