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i set up my prepaid phone with an unlimited texting account but i still cant text on my phone. how do i fix this


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Userlevel 7
Badge +4
What phone? Regular text or picture?
alcatel one touch pixi 3, regular text, its prepaid and had like a 20 dollar bonus so I uses that to pay for my $15.00 texting plan leaving me with an account balance of 5 dollars.

Liam Barclay-Dolomont wrote:

alcatel one touch pixi 3, regular text, its prepaid and had like a 20 dollar bonus so I uses that...

How I get this fellow
I sighned up for the 15 dollart text and picture base plan

Userlevel 7
Badge +4
Where is this phone from originally?
Userlevel 4
Badge +4
Hi Liam, 

If you have a non-Koodo phone, you may need to set up new APN settings. Click here to see how: http://koo.do/1RfGEQ5

Hope that helps 🙂
I have a new alcatel one touch pixi3 phone and I want to activate it
Userlevel 7
Badge +4
Elizabeth wrote:

I have a new alcatel one touch pixi3 phone and I want to activate it

Do you have an account with Koodo already?
Where did you get your phone?

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