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I recently got a new phone and i dont like it i only got it two days ago i was wo dering if i can exchange it for a new one?


5 replies

Userlevel 7
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Yes you have 15 days to return or exchange the device. Keep in mind that if you pick a new device that your 15 day return/exchange option doesn't begin again with the new device it just carries on from the first device you purchased. So if you exchange the phone you have now for a different model then you'll have 13 days to exchange or return that phone not a new 15 days.
Thank you, i ordered the phone online so it will probably take longer to return it than 13 days plus the box it came in is damaged does that matter!
Thank you, i ordered the phone online so it will probably take longer to return it than 13 days plus the box it came in is damaged does that matter!
Userlevel 7
Sharon Williams wrote:

Thank you, i ordered the phone online so it will probably take longer to return it than 13 days p...

Call in to make arrangements before you send anything.. And don't use Canada poste for the moment
Userlevel 3
Hey Sharon!

For orders placed online, the return policy is for 30 days. You should be just fine 🙂!

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