An email showed up saying the following:
Hi Karen,It looks like you’ve run out of money in your Prepaid account. Top it up before January 30, 2017,
to avoid losing your phone service, account balance and any remaining Booster
You can top up your account online using Self Serve
, or by calling *611 from your Koodo phone.
Pay for your top-ups, by:
•Visa Debit card or credit card•Top-up vouchers, purchased at a Koodo Shop or Retail PartnerSave 10% with Automatic Top-Ups!
Automatic Top-Ups make topping up your Koodo Prepaid account hassle-free. You’ll also save 10% every month on your base plan¹. To register,
visit Self Serve
I have automatic top ups which appear properly active. In fact, I have a balance in my account from the 10% that goes back into my account monthly from using automatic top ups. This months top up payment went through. So why did I get this email? Is Koodo going to f-up my account and take away all my add ons? Screwy emails like this make me nervous about system errors that will screw up my cell phone service when I've done nothing wrong. What do I do about this email? Who do I complain to without being forced to pay a ridiculous fee for needing real help.
Thanks in advance.