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I paid my bill on time and in full, why does it say -15.00 on my Balance Owing?


I paid my bill on time and in full, why does it say -15.00 on my Balance Owing? That means it's paid no? or I owe 15.00 for some reason? I did just recently switch my phone and plan.

5 replies

If it's minus, it means you have a $15 credit, I believe. Call in and request a refund?
Userlevel 6
proration credit from your old rate plan to your new rate plan maybe?
Userlevel 7
Don't bother calling in unless you like waiting an hour or so to ask for a refund cheque. If it's a negative then it's a credit and it will come off your next bill. You overpaid by 15$ somehow.
Im still on hold 23 mins and counting 😞 the worst kind of service.
Userlevel 7
Tyler Druer wrote:

Im still on hold 23 mins and counting 😞 the worst kind of service.

It's a few days after black Friday and alot of people are calling in to get their phones activated. You're going to be on hold a while.

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