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i paid my bill almost a week ago,,,why is it showing i still have a "Total Due"


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Userlevel 7
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Did you pay through online banking? "Almost a week ago" was the day before Christmas Eve. It usually takes 3 - 5 business days for the transfer to occur. 

I also have a problem. I paid for the billing period listed on attached bill on November 30 yet it wants me to pay it again. It should be Decembers bill which would be due around January 22, 2017 Even states at bottom that it was paid Nov. 30th


Userlevel 7
Badge +4
Trevor Davis wrote:

I also have a problem. I paid for the billing period listed on attached bill on November 30 yet i...

This is overview for your bill.
"Payment received, Nov 30" indicate you paid a bill for previous month.

Click on "Download PDF", it will show you better break down and explain well about your charges.
Trevor Davis wrote:

I also have a problem. I paid for the billing period listed on attached bill on November 30 yet i...

Yeah but when I go to pay it for this month it is showing the bill cycle that was for last month which has already been paid. It should show bill cycle for Nov. 28 - Dec. 27 but instead it is showing Oct. 28 - Nov. 27. If I pay it than I will be paying for a bill that is already paid it concerns me that I will get another bill for the proper bill cycle.
Userlevel 7
Badge +4
Trevor Davis wrote:

I also have a problem. I paid for the billing period listed on attached bill on November 30 yet i...

Then worst case the amount that you "overpaid" will go towards the next bill. It doesn't just disappear if you pay early. Did you get a notification that your latest bill is ready? I'd give it a few days then check up again in case the system did something weird with you.

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