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I ordered the moto z play medium tab no reply after the credit check.


I ordered the moto z play medium tab 3 days ago, never got an e-mail about the credit check or anything. Any ideas? Would like to get this before the promo ends.

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Userlevel 7
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Hi Raymond - we're experiencing a backlog of orders due to the success of the promo's over the weekend. You're order is likely in the middle of it. Typical process is that we'll contact you next once the order is ready to ship, or if further information is required of you to process your order. Appreciate your patience - give us a few days to sort through the queue. If you'd like to share your order number, I can get some more info. on where exactly in the queue your order is. 
Ranjan wrote:

Hi Raymond - we're experiencing a backlog of orders due to the success of the promo's over the we...

That would be alot of help thanks Order Confirmation. Order# - HFO16723787
Userlevel 7
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Ranjan wrote:

Hi Raymond - we're experiencing a backlog of orders due to the success of the promo's over the we...

The order was received on Sunday and is currently waiting in queue to be reviewed. This is to make sure account and order details match up and you're approved to proceed. If they encounter any issues, you'll be notified. Give it a couple of more business days. Thanks for your patience, Raymond.
Ranjan wrote:

Hi Raymond - we're experiencing a backlog of orders due to the success of the promo's over the we...

While you are at it could you check my order???

Userlevel 7
Badge +4
Ranjan wrote:

Hi Raymond - we're experiencing a backlog of orders due to the success of the promo's over the we...

Hey Suzanne - did you place the order for your phone number ending in 26? I don't see anything in the system matching your account details. Do you have an order number?
Ranjan wrote:

Hi Raymond - we're experiencing a backlog of orders due to the success of the promo's over the we...

Was wondering if there's any update on my order?
Userlevel 7
Badge +4
Ranjan wrote:

Hi Raymond - we're experiencing a backlog of orders due to the success of the promo's over the we...

Hi Raymond - your order is still in queue to be processed and shipped. This will likely get cleared early this week. I will follow-up to see if I can get a more accurate ETA from the team tomorrow. 
Ranjan wrote:

Hi Raymond - we're experiencing a backlog of orders due to the success of the promo's over the we...

Thank's rhat would be alot of help!
Ranjan wrote:

Hi Raymond - we're experiencing a backlog of orders due to the success of the promo's over the we...

Was wondering if you can give me an update on my order #HFO19497914
Userlevel 7
Badge +4
Ranjan wrote:

Hi Raymond - we're experiencing a backlog of orders due to the success of the promo's over the we...

No news yet Tammy. Order was received Saturday afternoon, depending on volumes, it  typically takes around 3-5 business days to process an order. Keep an eye out for a confirmation and shipping details email, once the order is ready to ship. 

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