Koodo Community



I need to speak to a representative.

I have tried for 2 days to remove the monthly add-on: "Int'l Long Distance Saver." Self-serve, tried Change Add-ons. clicked on Int'l Long Distance Saver, and everytime I try it says "An Error Has Occured - Refresh or Try Again Later." Neither refreshing nor trying again later helped.     How do I remove this unwanted service?

2 replies

Userlevel 7
Badge +4
If you cant remove it on self serve then yolu have to call Koodo.  *611 on your cell.  it's a free call.  

Wait times are long lately so press 0 to talk to someone and then use the call back function
Userlevel 7
Badge +4
Send a private message on Koodo’s Facebook or Twitter page. The reps have access to your account, which we don’t have on this board, and you will avoid waiting on hold in the telephone queue.