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I need more information about the protection plan. My phone won't turn on.


I shut down my cell phone and the screen is black, I have the protection plan but I think they told me that I have to activate it and I do not know where. thanks for answers

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Userlevel 7
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Extended Warranty: Here is all the info for Koodo’s Extended Warranty program. Just select which one by the date you got it.  https://www.esecuritel.com/koodomobile
I already called that number and they told me that my name does not appear that I have to call koodo and it is strange because they charge me the service

Userlevel 7
Badge +4
Jhonatan Jimenez wrote:

I already called that number and they told me that my name does not appear that I have to call ko...

 You can contact them on Facebook or Twitter.  How-To: you can send a tweet to@koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337. 
Userlevel 7
Jhonatan Jimenez wrote:

I already called that number and they told me that my name does not appear that I have to call ko...

What phone do you have?

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