Koodo Community

i need help with my account!

hi koodo, I haven't been on my account in a while & I can't seem to log in. I try to reset my account info (email, password) but it asks me a security question I've never answered before. please help!

3 replies

Userlevel 7
Badge +4
You may need to call Koodo, Kelsey, because we are volunteers and don't have access to your account. *611 from your phone... or You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Yes I same message just rest your account just go on it and long out I found this help me and rigth it down okay please take care
Userlevel 4
Per Sophia's message, any login issues will have to be solved through Koodo directly. Unfortunately, most of the members here are customers just like you and we have no access to Koodo's systems.