Koodo Community

Community

Solved

I'm trying to add unlimited calling through the self serve app but it says it can't verify the information. What does that mean?


4 replies

Userlevel 7
Were you able to log into self serve
Chad Burr wrote:

Were you able to log into self serve

Yes
Userlevel 7
Badge +4
Chad Burr wrote:

Were you able to log into self serve

Not sure honestly. Can you try it via a browser rather than the app?
Userlevel 7
Badge +4
Chad Burr wrote:

Were you able to log into self serve

Janet, you haven't actually logged in, likely what causes the issue. Looking at your account the last logged in date was the second week of August. 

Reply