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I'm being charged for what I've paid


I have an email stating that I have paid off $538.46. That is how much koodo claimed I owe. Now, koodo claims i owe $436.46 so far and I'm being charged $102 this month. I have a forty dollar plan. I need my phone for work. How is his going to be fixed?

3 replies

Userlevel 7
Badge +4
I'm not sure what you mean, Bryan. According the screenshot, you currently owe $0. So where did you get the new amount from?
Userlevel 7
Badge +4
Is the account under your name Bryan? I'm unable to pull up anything matching your name or this email address
Userlevel 7
Badge +4
I'm guessing you got a text message with the amount due, went online and paid it? Payments will not be reflected on your pdf bill if they are received after the bill has been generated. The current balance due in self serve will reflect any payments received immediately though.

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