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I lost my sim mid vacation. I would like to know how to report it and whether I can get a new sim with the same number?


Though I have left Canada for a 2.5 vacation, I had retained my mobile number by paying 15$ a month. Unfortunately, I lost my sim mid vacation. I would like to know how to report it and whether I can get a new sim with the same number?

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Userlevel 7
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You will have to wait to get back to Canada to obtain a replacement SIM at a Koodo boutique. As long as your account is on seasonal hold, your number is safe and there is no way for usage charges to be run up.

Once you have the replacement SIM in hand, you will just log into self-serve and change the SIM number on-line and then re-activate your service.
Hi, do you have to go to a koodo brand store to get a new sim or any reseller?
Userlevel 7
Badge +4
Daniel Dobos wrote:

Hi, do you have to go to a koodo brand store to get a new sim or any reseller?

You can get the SIM from any seller.

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