Koodo Community

I just payed my phone bill today and i would like to upgade. Do I have to wait or can i go right a way and get the phone...??

2 replies

Userlevel 7
Badge +4
Do you have any tab left?  
If you do, you will need to pay off your tab before you upgrade your phone.
Userlevel 5
Hey Deanna! You will be able to upgrade your phone as long as there is no past due amount on your account.  If you have a past due, we would need to receive the payment before you're able to upgrade (ex: bank payments can take 3-5 business days).  You will also be charged your tab balance (if any) on your upcoming invoice.  Hope this helps 🙂