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I just lost my phone.


I just lost my phone. i tried to suspend service online, but it says im unauthorized to view that page

4 replies

Userlevel 7
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You'll have to call customer service as it sounds like your self serve account has been set up as a manager and not the account holder. Have them change it son your the owner of the account and have them suspend your phone as well.
Userlevel 6
What phone was it? If you're quick you might be able to retrieve it. Try installing remotely "Plan B" from the Play Store--> https://play.google.com/store/apps/details?id=com.lookout.labs.planb
Userlevel 7
Badge +4
John Burke wrote:

What phone was it? If you're quick you might be able to retrieve it. Try installing remotely ...

Can't believe I missed saying that as well 😞 lol
John Burke wrote:

What phone was it? If you're quick you might be able to retrieve it. Try installing remotely ...

Its a samsung galaxy ace. installed it about 5 mins ago. no emails yet. sent a text from a friends phone and nothing still

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