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I just got a new htc phone and I don't know how to activate it help


Not working

6 replies

No
Userlevel 7
Hi Cassandra, Do you already have an account with Koodo? If you do, then you can just get a new SIM card and put in the new SIM's number on self serve. If you have never had a Koodo account, you will need to find a retail location near you to go and activate your phone and pick out a plan and get all setup with it. Use this link to find a retail location near you: https://www.koodomobile.com/find-nearest-store
Hi I would call customer service
Mathieu wrote:

Hi Cassandra, Do you already have an account with Koodo? If you do, then you can just get a new ...

It's already a prepaid on it
Userlevel 7
Mathieu wrote:

Hi Cassandra, Do you already have an account with Koodo? If you do, then you can just get a new ...

If the same SIM card does not work in the new phone, then you will need to go buy a new SIM card and activate it in self serve.
Userlevel 3
Hey Cassandra, 

Do you still experience this issue?

Keep us posted!

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