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I just got a LG3 on a plan. I broke my screen last night. :( will they replace my phone and repair this one?


Cracked screen! 😞 new phone a week old..will they replace it if im under a contract?

5 replies

Userlevel 7
Badge +4
Only if you got the extended warranty
http://extendedwarranty.koodomobile.com/en-ca/

The regular warranty will not cover physical damage
http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and...
Thats what i was afraid of..will they repair it and give me a loner phone? Do i have to pay rate away? If i got it at Walmarts koodo centre do i go there or an actual koodo?
Userlevel 7
Badge +4
You can still send it in for repairs.
http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and...

The website is unclear if a loaner is given out in this case.

You pay after the reapir center gives you the estimate.
You have to go to a Koodo Kiosk
Userlevel 7
Badge +4
You can also check Kijiji in your neck of the woods to see what local independent repair rates are. There are rarely bargains on newer phones with big screens.
If you live in Toronto or close by, go to Kennedy & Steeles.  Pacific Mall.  You can get it repaired by someone in there for around $100.

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