Best answer by Mayumi
If you want to keep your number, do not cancel your account.
You go to the carrier you want and open an account with them. Tell them you want to port your number from Koodo. Once porting is completed, Koodo will send you a final bill including remaining the tab and overage charges if any.
If you want to have a new number with your new carrier, you just need to call Koodo to cancel your account.
You will need to call Koodo to unlock your phone before porting or cancel your account if you want to use your current phone with new carrier,