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I have received my first bill from July 29-Aug 28.


I am late paying it because the self serve sight was down for maintenance. My bill has an extra charge of $100 for "balance forward from past bill". I am wondering why because this is my first
bill. Please Help!!

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Best answer by Bernard Koodo 14 September 2016, 02:58

@ Lauren this is your second bill, hence the last line about the balance forward. The first e.bill was issued on July 28th, six days after you joined Koodo, the second  on August 28th. I hope this clears things up. You can see your past bills by logging into your self serve account.

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@ Lauren this is your second bill, hence the last line about the balance forward. The first e.bill was issued on July 28th, six days after you joined Koodo, the second  on August 28th. I hope this clears things up. You can see your past bills by logging into your self serve account.

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