Koodo Community

Community

I have five cellular network bar, but I can not send and receive messages [CB]


Hello! I have a little problem with my cell. I have five cellular network bar, but I can not send and receive messages. It's the same with incoming and outgoing calls please help me!

7 replies

Userlevel 7
Badge +4
Try restarting your phone
Dennis wrote:

Try restarting your phone

It still does not work
Userlevel 7
Badge +4
Dennis wrote:

Try restarting your phone

Are you all paid up?  What does it say when you log in to self serve?
Dennis wrote:

Try restarting your phone

Il don't know what is self serve
Userlevel 7
Badge +4
Dennis wrote:

Try restarting your phone

It's to login to your Koodo account.  It is where your plan and billing information is located

Are you prepaid or post paid?
Userlevel 7
Badge +4
Dennis wrote:

Try restarting your phone

Is your problem solved? It might've been cause of the service outage in the Maritimes.
Userlevel 6
there was a service outage in the Atlantic Provinces, that was likely the case of your issue

Reply