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I have a tracking number but don't know how to track my phone! Its HFO1648927


5 replies

Userlevel 7
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Try tracking via purolator website. If not try Canada post then UPS but I'm almost positive it is being sent via Purolator if you have them in your area. Just google " purolator tracking "
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I believe that's your order number. When your order is shipped, you’ll receive a shipping confirmation email with the courier tracking number and instructions on how to track your order with the courier company.
Userlevel 7
What you posted is definitely the order number and not the shipping number. You will receive a 2nd e-mail from Koodo with the shipping information, as you can see in my screenshot from when I ordered a phone earlier this year. Your tracking number can be found where I put the arrow near the bottom of the message.


Userlevel 7
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Full details on webstore orders:

https://www.koodomobile.com/webstore-policies
Thank you so much for the awesome helpful answers!

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