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I have a problem with Koodo


I am not impressed. I recently upgraded to a LG G4. Come to find out that the leather back plate did not come with the phone as per what it says on the description of the phone on the Koodo site. I called the web store and I have to send the phone back then they send me another phone, makes no sense!! They cannot just send me the back plate. I have already gotten rid of my other phone so if I send this phone back I have no phone. WAY TO GO KOODO!!!

6 replies

Userlevel 7
When I worked at Glentel and sold the G4 through Rogers/Fido and Bell/Virgin, it came in the box. It might be hidden in a little cardboard packaging/sleeve. If you've torn apart the box and can't find it, it's definitely unfortunate. I know it sounds silly to return the phone but stores don't get "spare parts", so to speak.
and now i have a $360 tab for a phone that is not complete!! I have checked the box multiple times, that leather plate is NOT there. I have to send it back to the Web Store, wait for them to send me a new one.
Userlevel 7
Badge +4
Peter Furlong wrote:

and now i have a $360 tab for a phone that is not complete!! I have checked the box multiple time...

You can go in to a Koodo store and they may be able to give you a loaner phone until you get your new one.
Userlevel 7
Badge +4
With a bit of patience and a few dollars, you can continue to enjoy your current phone without interruption. Sometimes there's a 90% solution that won't make your blood boil if you think out of the box. I can understand why you want to hang on to your LG. It's a fine phone.

http://www.ebay.ca/sch/i.html?_from=R40&_trksid=p2050601.m570.l1311.R1.TR5.TRC1.A0.H0.Xlg+g4+lea...
I just looked those cases up on Amazon, https://www.amazon.ca/LG-G4-Leather-Replacement-Protection/dp/B00ZHW0XKS/ref=sr_1_13?ie=UTF8&qid... More than half the price I am paying for the phone!
Userlevel 7
Badge +4
Peter Furlong wrote:

I just looked those cases up on Amazon, [url=https://www.amazon.ca/LG-G4-Leather-Replacement...

I understand your frustration and I'm not on Koodo's side of the argument. The customer is clearly right.

But with all due respect, for $6.00 Cdn each including shipping you can get several leather backs with NFC chip from China in a few weeks for less than Purolator or Canada Post will charge you to return the phone to Koodo.

Take another look at the eBay links. Amazon.ca is usually very expensive --- just piggy-backing on the US site's reputation.

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